NoXX wrote:
FWIW I’ve always had great service and communication with Warwick. I used to order parts from the Nashville shop, but when that source dried up, I ordered a bunch from Germany. Funnily enough, Warwick sent me a satisfaction survey after ordering the parts, and Hans replied to the survey response personally. Not only that, but his wife helped me out with my parts needs..totally cool. Also, all of my tech questions in the past were dealt with by Marcus, who I learnt afterwards handles all of the custom builds for their pro artists..
I wanted to share a bit of Hans’ reply:
... thanks for your mail and what you are saying.. well my entire family has a passion
to the company and even my son is already working in the company in the floors as
he has to learn from the scratch and my daugher study`s and comes later back to
the company.. yes in a lot of fields we are honored about what we have or that
we can do what we do.. and yes you have to be open minded and fair all other...
doing lefthands without upcharge was all the time normal for me even it makes
more work or cost a some times a lot more with the parts but to be fair to everyone
it is a part of the business.
Even our buisness is terrible hard to stay on the top against such big companys
like Fender, Gibson or others... it is not only money why we do it..
So thanks for your passion again and as I said.. hopefully we can win you
one day in the future for a new custome shop / masterbuilt bass again.
All the best
Framus & Warwick GmbH & Co Music Equipment KG
H.P.Wilfer 16.07.2019, 19:05
I have the highest respect for Warwick - The email I got was very personal and not some standard formula, I even got his 'personal' email, if I ever had questions (I asked into a bit of the Warwick history aswell).
Little fact:
They are the first carbon-neutral company in the music industry, family Owned and solar powered sustainably manufactured in a green environment.
It's clear that it is alot more than 'just' a business for them, and they take massive pride in what they do and how they do it.