For anyone who is interested, the refund did finally post to my account over the weekend.
The process was arduous and painful and Jimmy did absolutely nothing to make it any easier, all the way up to the very end.
There were no apologies, the communication was almost nonexistent and I don't think there was a single message from either of us that didn't have some kind of barb attached to it.
It was simply horrible... all the way around... and I will do whatever it takes to never, EVER put myself in that position again.
On the upside, I can tell you all that you would be SURPRISED by both the number of individuals AND the organizations who stepped forward privately to offer their help and support in ways that STILL make me emotional... and the ONLY universal condition seemed to be that they wanted to keep the matter between us, rather than seeking attention or accolades.
As tempting as it was, I simply couldn't allow myself to cash in on a really shitty situation like this... but it was deeply appreciated.
Anyway, I learned a few lessons and I wanted to share them with you:
- DO NOT EVER BUY A "NEW" BASS WITHOUT AN APPROVAL PERIOD... especially a high dollar bass. I understand that us lefties have it tough... and custom orders usually do not have any kind of approval period. That's fine... but there is simply NO REASON for a "stock" bass to not have one. If a builder won't allow you to take a couple of days to make sure a $5K bass is right for you, then they're hiding something. Plain and simple.
- DOCUMENT EVERYTHING. This might sound insane, but there isn't any reason not to document every single part of the process when you buy a high dollar bass. Keep a journal. Pretty much every phone has a video camera on it, so use it. Take video of the box before you open it... have someone film you opening the box... keep that camera on while you take the bass out of the case and talk to the camera while you inspect it and make note of ANY issues you might discover. This might sound paranoid... MOST builders are super cool and won't even question you when you call them to talk to them about a problem... but there are SOME builders out there who are so full of themselves, that they'll actually try to blame you for the piece of shit they let out the door. If you get it all on video the second it comes out of the box, they'll never be able to pull that shit on you. And if you ever have to return a bass, document the entire packing process from beginning to end. It all helps.
- PAY WITH A CREDIT CARD OR PAYPAL. If a builder keeps hinting to you that they take and prefer cash, there might be more to it than the fact that they save 3% in transaction fees. As much as I hate credit cards, they are obligated to protect you if someone tries to screw you... it's nice to have them on your side.
- If you get a bass that has problems, GET SIGNED STATEMENTS FROM A THIRD PARTY PROFESSIONAL TO BACK UP YOUR CLAIMS. In fact, get two... or three. DO this BEFORE you send the bass back. Make sure the statements explain why the bass does not match the description and make sure it details all problems, along with what it would take to fix the problems, and how it could permanently affect the value of the instrument. Have them explain what they find in a way that YOU understand, so this can be communicated to the builder.
I think that's everything...
Thanks again to everyone who reached out to me both publicly and privately.
-Chris