I once posted this story on Talkbass, but a quick search revealed nothing, so I'll do my best to restate here. I think you lefties will appreciate this story more than the righties over at TB!
A few years back, maybe 2003, I was on the hunt for my first EUB- really I wanted something small that gave me an upright sound (aren't we all?). I had read good things about the NS Designs EUB, and Les Claypool played one
, so I started the painful search process we all must endure when we want something other than a black MIM Fender! I had called Bass Central and Bass NW, b/c I was most familiar with their websites, so I thought I'd give a shout.
Both confirmed that there was ONE, yes, ONE lonely lefty NSD bass at the factory in Maine(?). SCORE! Now I just needed to get the price...if I'm getting literally the exact same bass, just through different dealers, I'd naturally go with the cheapest dealer, right?
Called Bass NW first to get the price, then BC, and Bass NW undercut Bass Central by about $100. SCORE ANOTHER ONE FOR ME! I'm getting excited. I called Bass NW back to place the order, and they called back an hour later saying that another dealer had bought the bass from NSD. If I still wanted the bass, they'd honor the price they quoted, but I'd have to wait months for my bass to be built.
Soooo, I call NSD. Turns out, the dealer who bought the bass was none other than Bass Central! SHOCKER.
I called BC, and they told me that, and I quote, "if I wanted the bass, I'd have to buy it from them". They were literally holding my bass for hostage! BC told me that they had a lock tight return policy, and that I had nothing to lose- if I don't like the bass, they'll take it back, no questions asked. Desperate, as we lefties usually are, I pulled the trigger.
5 days later, and $100 over priced, the bass arrived from the NSD factory in Maine. I played it for 2 days, then decided that it sounded too 'fretless' and not enough 'upright', so I called BC to return within the 3 day window they specified for returns.
BC said that I was causing them an inordinate amount of trouble, and that they usually don't take returns on special orders .Remember, they ordered the bass before they had the order from me, so I'm not sure what was even 'special' about this order. Additionally, they used their return policy as part of the justification for my paying them $100 more than Bass NW was charging. Unbelievable! THEN, they tried to tell me they usually charge a restocking fee, especially on "special order", but they would "let me slide" this time.
Furious, belittled, broke, and still upright bassless, I returned the NSD bass. 10-12 days later, I got a credit back to my card. Unbelievable, yet again- being greedy assholes wasn't enough, they had to also hold my money for hostage (AFTER holding my bass for hostage) so I couldn't get anything else in the meantime!
Needless to say, they (Bass Central) no longer get my biz, which is okay because they don't really have anything I can't get elsewhere (cheaper).
On the other hand, Bass NW has gotten my business several times since then. I also have ordered from Drum City Guitar Land and been thrilled with them. I now use my local store (Atlanta Bass Gallery) for special orders.